Love the fact Ellis is moving the direction to being more proactive. This is always a positive step. The step by step approach is also much appreciated as it avoids overwhelming the SD.
Service Desk ManagerColleague
I just wanted to say thank you for leading the Modern Desktop Champion Training at York recently. The feedback from the people who attended has been very positive.
Service Desk ManagerColleague
Amazing work this week in difficult circumstances. He was on his own for at least 2 days and no calls missed target.
Service Desk ManagerColleague
Ellis is brilliant at what he does. He has a vast, in depth knowledge and experience of everything which comes his way. You're amazing at what you do Ellis, and the company as a whole would be in a worse place if it wasn't for people like you.
It's so refreshing to see someone push automation to the absolute limit, great work and don't stop what you're doing.
Mark SkalskiColleague
Due to your proactive work and ensuring that we maintain a clean environment across ITO we are tackling tidy up actions that would most likely never be initiated.
Mark SkalskiColleague
Thank you for your invaluable assistance with a customer's vulnerability fixes. Despite challenging timeframes and a significant workload, you consistently delivered exceptional service.
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